Instructions on withdrawal (Widerrufsbelehrung)

Right of withdrawal (Widerrufsrecht)

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of the conclusion of the contract.

To exercise your right of withdrawal, you must inform us (TCB GmbH, Europaring 4, 94315 Straubing, service@octovo.de, phone +49 151 230 20 400) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, or an email). You may use the model form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out this reimbursement using the same means of payment as you used, unless something else was expressly agreed; you will not incur any fees as a result.

Early expiry for digital content

For a contract for the supply of digital content that is not delivered on a tangible medium, the right of withdrawal expires if you have expressly consented to our beginning performance before the withdrawal period expires, and you have confirmed your knowledge that you thereby lose your right of withdrawal (§ 356 Abs. 6 BGB).

Where we ask for this: immediately above the “Zahlungspflichtig bestellen” (order with an obligation to pay) button, in two separate boxes, neither of which is pre-ticked. If you do not tick them, the order does not come about and we activate nothing — you then keep the free trial phase or the read-only mode, in which no obligation to pay arises. For each box we record the time, the wording and the version stamp of this text; you can view this in your account.

What you receive from us afterwards: a confirmation of your order by email (§ 312f BGB). It states the service ordered, the total price, the term and cancellation — and both declarations you made above. Only with this confirmation are all the requirements of § 356 Abs. 6 BGB met. The invoice itself comes from our payment service provider.

Because OCTOVO can be tested for 14 days beforehand, free of charge and without payment details (§ 2 of the terms (AGB)), this puts you at no practical disadvantage.

Model withdrawal form

(If you wish to withdraw from the contract, fill in this form and send it back.)

To TCB GmbH, Europaring 4, 94315 Straubing, service@octovo.de:

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*)

Ordered on (*) / received on (*)
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only if this form is notified on paper)
Date

(*) Delete as appropriate.