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The most common faults in setup and daily use, each with the fix next to it. For everything else, reach us at service@octovo.de.

Help

When something jams

OCTOVO explains every fault right where it happens — with one sentence and one button that fixes it. The same cases are listed here again to read up on.

While connecting My provider wants an app password.
OCTOVO notices and shows you with pictures where to create it — for iCloud in your Apple account, for Gmail under “App passwords” (which requires two-step verification).
In daily use An order shows “disrupted”.
The card says what went wrong — usually a changed password. One click on “Reconnect” is enough, and the order carries on.
In the morning My overview didn’t come at 7.
If the computer was off, OCTOVO catches it up at startup and says when it should have come. If the computer was running, the reason is in the log.
Right now I want to pause everything.
Menu-bar icon, “Pause everything”. Nothing is lost, everything waits — and afterwards you see in the list what was paused.
While thinking It says it can’t think right now.
Then the path to the language model is disrupted. Reading, searching and sorting carry on, because they run on your device. The current state is on the status page.
After the trial It no longer runs any orders.
Then it is in read mode. Everything stays and can be viewed; as soon as you pick a plan, everything carries on where it left off.

Is something down right now?

Reaching us

We see nothing — which is why we need you

Because no content sits with us, there is nothing we can look up when something fails: we have a timestamp and an error code, nothing else. So there are two ways to troubleshoot, and you decide on both.

  • Send an error report

    OCTOVO puts it together, you see it in full beforehand and only then send it off. Whatever you don’t like in it, you strike out.

  • Switch on diagnostic mode

    Time-limited, seven days at most, visible in the app and deletable at once, any time. Only then is anything written down at all.

  • Write to us directly

    service@octovo.de
    +49 151 230 20 400
    TCB GmbH, Europaring 4, 94315 Straubing

Frequent questions before buying Report an accessibility issue